AI+ Patient Intake, Triage & Guided Support

Let AI handle the routine so your team can focus on care.

Care+ Info Box

Why AI+

Patients want answers now; teams need fewer phone interruptions, and cleaner workflows. AI+ structures pre‑visit intake, guides patients to the right pathway, and drafts patient‑facing content grounded in approved sources, with guardrails and review so you stay in control. It also hands off seamlessly to Care+ and Retail+.

Boost Efficiency with AI

Storbie AI Assist helps your pharmacy answer questions, take bookings, and refill prescriptions - instantly.

What You Gain

Time back for care

Intake and triage reduce repetitive calls and manual data entry.

Higher completion

Guidance funnels patients into the correct service, slot, or basket.

24/7 coverage

Patients can book, refill, or find answers without waiting on the phone.

Storbie Features Carousel

Structured intake & triage

Collect essentials up front (eligibility, docs), then steer to the right service or product.

Guardrails & Approved Sources

AI+ answers only from approved content - your site and trusted sources.

Your Brand, Your Voice

Responses mirror your tone and style, drawn from your site content.

Guided navigation (site‑aware)

Conversational paths link to bookings, products, or location pages - no dead‑ends.

Slot suggestions (Care+ handoff)

Recommend appointment times based on intake answers and capacity.

Basket suggestions (Retail+ handoff)

Guide to OTC products or bundles during or after triage.

Group‑aware routing

When multiple locations exist, route to nearest/fastest with capacity awareness (via Group Cloud).

AEO & voice‑ready answers

Short, literal responses optimized for rich results and voice assistants.

Multi‑language support

Enable patient interactions in multiple languages for inclusive care experiences.

Campaign‑aware guidance

Surface relevant promotions or seasonal services during conversations to boost engagement.

FAQ

Answers in seconds

AI+ & Compliance

Is Storbie HIPAA compliant?

Yes - Storbie meets HIPAA expectations for patient-facing workflows and minimizes PHI in AI contexts.

Does AI+ store PHI?

No - AI+ is configured to avoid storing PHI by default. Any intake data is handled securely and logged for compliance.

Is AI+ restricted to approved resources?

Yes - AI+ only uses your approved sources and site content. It never pulls from external or unverified data.

Will AI+ speak in our brand voice?

Yes - AI+ mirrors your tone and style by drawing language from your site and brand guidelines.

Can AI+ book appointments?

Yes - AI+ hands off to Care+ for scheduling and confirms slots based on intake responses.

Can AI+ suggest products?

Yes - AI+ can guide patients to OTC products or bundles via Retail+ during or after triage.

Does AI+ work across multiple stores?

Yes - AI+ uses Group Cloud rules to route patients to the nearest location with capacity awareness.

Make it easy for your community to choose your pharmacy over & over again

Beautiful pharmacy websites optimised for local visibility, built for community connection, & essential for modern pharmacy success.

“Storbie has consistently delivered exceptional value to our pharmacy customers by providing websites tailored to their specific needs.”

Josh Howland

President, Pharmacy Software, RedSail Technologies

Here to help for the long haul

A Storbie website puts you in the drivers seat of a partnership that will help you grow.

Dedicated, local customer support

Our on-to-it Customer Success team is on hand to help you out with any of your queries.

Regular, honest, useful content

Stay informed with industry-focused trends and data from Storbie.

Marketing Made Simple

Boost your pharmacy with expert tools and ready-to-use content built into Storbie.

Protected Health Data

We meet HIPAA requirements to keep your patients’ health information secure, because privacy isn’t optional, it’s essential.

Let's explore your online potential

Uncover the possibilities by getting in touch to arrange a product tour.

Request a demo